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| About Us | The Box is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
We can be found at:
The Box, 4 Providence Street, Wakefield, West Yorkshire, WF1 3BG, United Kingdom
Phone: 01924 373477 Fax: 01924 373477
The Box, 39 Bank Street, Ossett, West Yorkshire, WF5 8PS, United Kingdom
Phone: 01924 281010 Fax: 01924 281018
Email: shopping@boxfashion.co.uk |
| Making a Purchase | Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All online payments go through the PayPal secure payment process.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that an error has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping and Handling | | All our products are despatched via Royal Mail within the UK. Locations outside the UK will be sent via Air Mail. If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee. If the 2nd delivery attempt fails, and the item is returned to ourselves, the customer will be expected to pay postage again. |
| Delivery Schedule | | All our products are sent via Royal Mail. Our standard Free UK Delivery takes 3-5 working days, 1st Class takes 1-2 working days, Special Delivery Next Day is guaranteed by 1pm next day delivery and International orders are generally received in 5-10 working days. Please note that orders placed after 2pm may not be processed until the next working day. |
| Back Orders | | If any item is not in stock, we will contact you with an estimated delivery date. If any item is no longer available, we will contact you with an alternative product. If either is not acceptable you have the right to cancel your order with us. |
| Tax Charges | | All product prices are inclusive of VAT, where applicable. |
| Credit Card Security | | All payments are handled via PayPal's secure payment system. No credit card details are held by us. |
| Guarantee | | We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee, providing the original labelling is intact and the item has not been used. If the item has a manufacturers fault we will offer a replacement / refund. |
| Reaching Us | | If you need to reach us, please email us using the form on the contact page, alternatively, you can call on 01924 373477 (International +44 1924 373477) or fax us on 01924 373477 or write to us at The Box, 4 Providence Street, Wakefield, West Yorkshire, WF1 3BG, United Kingdom |
| Privacy Policy | The Box do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy | | Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Please note we do not refund sale items unless there is a manufacturing fault. |
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